Refund and Return Policy – Reni Organics

At Reni Organics, we strive to deliver high-quality cosmetic products that meet your expectations. However, in rare instances where a product may arrive damaged, we have outlined our refund policy below to ensure a seamless experience for our customers.

Eligibility for Refund:

1. Time Limit to Apply for Refund:
   Customers must apply for a refund within 3 hours of receiving the delivery.

2. Conditions for Refund:

   • Refunds will be provided only for damaged products.
   • The product must have its original seal intact. Refund requests for products with broken or opened seals will not be accepted.

Steps to Apply for a Refund:

1. Send an Email:
   Customers must send an email to info@reniorganics.com with the subject line “Refund Request – [Order ID]”.

2. Provide Necessary Details:
   Include the following in your email:

   • Clear photos of the damaged product showing the issue.
   • A photo of the invoice received with the delivery.

3. Verification Process:
   Once we receive your email and the necessary documents, our team will review and verify your claim.

Refund Process:

• If the claim is approved, we will process your refund within 7 working days from the date of verification.
• Refunds will be credited to the original payment method used during the purchase.

Important Notes:

• Requests made after the 3-hour time window or incomplete submissions (missing photos or details) will not be processed.
• Refunds are not applicable for reasons other than product damage during transit.

For any queries or additional assistance, feel free to reach out to us at info@reniorganics.com.

Thank you for choosing Reni Organics! We value your trust and aim to ensure the best customer experience.